FAQ

That depends on your role, experience and what you want to develop. On our theme pages, you can explore the related training courses and topics. Not sure which course is the best fit? Contact us and we’ll be happy to help you find the right option.

Our training courses are mainly delivered in Dutch or English. The language varies by course and session and is stated with the relevant course date.

This varies by course and session. The training schedule shows the available locations and training formats. For in-house training, we determine together which format best suits your organisation.

Our training courses are delivered by consultants with subject-matter expertise and current real-world experience. Where the expert for a scheduled course is already known, this will be shown with the course information. If the expert changes unexpectedly, we will ensure that the course is delivered by an experienced replacement.

You can find the exact times in the practical information for your course session and in the communication you receive before the training.

If the location is already known, it will be shown with the relevant course session. You will receive the final practical information by email before the training.

Lunch is included with many full-day, in-person courses. However, this may vary depending on the course and location. Always check the practical information for the specific course date you wish to book.

If preparation is required, you will receive information in advance about any pre-work, reading material or other requirements. Always check the welcome email and practical information for your course.

Contact us. A new course date may be planned soon, or we can help you explore another suitable option. If you would like to train 5 or more colleagues, in-house training may also be a good option.

After a successful registration, you will see a confirmation with your registration number and receive a confirmation email at the email address you provided. If you haven’t received the email, first check your spam or junk folder. If the confirmation is still missing, contact us and include your registration number.

After a successful online payment, you will see a confirmation during the registration process. You will also receive the relevant invoice or payment information.

Prices on our website are shown excluding VAT unless stated otherwise. During registration, you will see the final amount including any applicable VAT.

The invoice also serves as an administrative record of your purchase. It includes information such as the training course, amount and payment method used.

If you would like to change the billing address, recipient or, for example, a purchase order number, contact us with your registration number and the required change.

For payments by invoice, the payment term stated on the invoice and in the applicable terms and conditions applies. The training course must in any case be paid for before the start date.

VAT treatment depends on factors including the country where the training takes place and the details of the participating organisation. The applicable VAT amount will be shown during registration or on the invoice. If you are unsure, contact our finance team.

The available payment methods are shown during the registration process. Options may vary depending on the country, training course or type of registration.

If payment by invoice is available, you can select this during the registration process. For specific invoicing requirements or a purchase order, please contact us.

Contact us as soon as possible if you would like to change your registration. We’ll check whether another course session is available and which conditions apply.

In many cases, a colleague can take your place. Contact us in advance so we can update the participant details and, where relevant, the certification registration.

You can cancel your participation in accordance with the cancellation policy in our terms and conditions. Contact us as soon as possible if you are unable to attend.

The costs depend on when you cancel. Always check the latest terms and conditions for the applicable cancellation policy.

If a training course does not go ahead, we will contact you. We will first explore whether you can attend another session. If there is no suitable alternative, the refund conditions in our terms and conditions will apply.

You will receive practical information by email before the course. If a course is unexpectedly cancelled, we will contact you as soon as possible.

This varies by course. The individual course page states which certification, exams and materials are included in the price.

This depends on the training course and certification body. Some certificates are issued after full participation, while others require you to pass an exam first. The relevant conditions are stated on the course page.

This varies by certification. You can find the validity period and any renewal requirements on the course page or through the official certification body.

Resit conditions vary by certification body. Always check the information provided by the relevant certification partner. Any resit fees may also vary.

The exam period varies by certification and may be changed by the certification body. Always check the latest information provided by the relevant organisation.

Options for additional exam time or other accommodations are determined by the certification body. Check the current conditions of the relevant exam provider.

For training courses that offer PDUs, you can register them in accordance with PMI guidelines. The number of points and their distribution vary by course. Check the course information and PMI’s current requirements.

We use online platforms that suit the training course and participants, such as Microsoft Teams or Zoom. Additional digital tools may be used for exercises.

An online training course is delivered live by an expert. You can ask questions, take part in exercises and work with other participants, just as you would during an in-person course.

In most cases, you only need a laptop or computer, a stable internet connection, a microphone and preferably a camera. If additional software or preparation is required, you will receive this information in advance.

Not every scheduled course is automatically available online. Always check the available training format for the relevant course date. Additional options may be available for in-house training.

Our experts use questions, exercises, breakout sessions and collaborative activities to actively involve participants. The learning format is adapted to the topic and group.

Our standard training courses can also be delivered as in-house training. In addition, we can create a tailored learning approach within our five themes based on your organisation’s development needs. Every in-house training course is tailored to your organisation, participants and goals.

Our in-house training is available for groups of 5 or more participants. If you have a larger group, multiple teams or participants from different departments, we’ll be happy to explore the best format with you.

Yes. We tailor the content, examples and approach to your learning goals, challenges and day-to-day practice. Wherever possible, we work with your own cases and familiar situations from your organisation.

Depending on the training course, in-house training can be delivered in person, online or in a hybrid format. Together, we determine which format best suits your participants and learning goals.

Yes. If your development needs cover multiple topics or themes, we explore how to combine relevant expertise into a tailored learning approach.

The cost depends on factors such as the number of participants, duration, location and level of tailoring required. We therefore provide a tailored proposal based on your needs.

Yes, where relevant to the training. Using your own examples and challenges makes the content more relatable and helps participants apply what they learn to their day-to-day work.

You can find the available date and registration button on the relevant webinar page. After registering, you will receive a confirmation by email.

After registering, you will receive joining information at the email address you used to register. Check your spam or junk folder if you do not see the email.

If you would like to register several colleagues for a webinar, contact us and let us know how many participants you would like to register.

Not every webinar is necessarily free. The relevant webinar page will clearly state whether any costs apply.

You can find our current contact details and contact form on the Contact page.

Yes. Contact us and briefly tell us about your role, experience and development goals. We’ll be happy to help you find a suitable training course.

We’d be happy to hear about your experience. You can share your feedback through the evaluation you receive after the training or contact us directly.

Please refer to our complaints procedure. It explains how to submit a formal complaint and how it will be handled.

You can find the latest terms and conditions and privacy policy via the footer of our website.