Privacy at Highberg Academy

At Highberg Academy, we believe it is important to be transparent about how we handle personal data. When you attend one of our training courses, request information, subscribe to our newsletter or use our website, we process personal data. This Privacy Statement explains what data we process, why we process it, how long we retain it and what rights you have.

Highberg Academy is a trading name of Gladwell Academy B.V. Gladwell Academy B.V. is responsible for the processing of personal data as described in this Privacy Statement.

Highberg Academy / Gladwell Academy B.V.
Barbara Strozzilaan 201
1083 HN Amsterdam
The Netherlands
Email: academy@highberg.com

What personal data do we process?

The personal data we process depends on how you interact with us and use our services. This may include your name, email address, telephone number, company details, information relating to a training course or order, communications with us and information about how you use our website.

We process information that you provide directly to us as well as information generated when you use our website and services.

Registering for a training course

When you register for a training course, we process personal data such as your name, email address, telephone number and other information required to organise your registration and participation.

We use this information to perform our agreement with you, keep you informed about the training course and provide the services relating to your participation.

Where necessary, we may share data with parties involved in delivering the training, for example for examinations or certification. We only share the information necessary for this purpose and require these parties to handle personal data carefully.

Information required to provide a training course is retained for as long as necessary to deliver the service and meet our administrative obligations. Information relating to certificates may be retained for the duration of the certificate’s validity.

Questions and training advice

When you contact us for information or advice, we may use your contact details, the content of your enquiry and relevant information about previous contact or orders to provide an appropriate response.

We may retain notes from conversations where necessary to handle your enquiry or any subsequent contact effectively.

When you request a brochure, whitepaper or other information, we use your details to provide the requested material. We will only use your details for further commercial communication where there is a valid legal basis for doing so, for example where you have given your consent or where this is otherwise permitted under applicable rules.

Newsletters and marketing

When you subscribe to our newsletter, we use your personal data to send you relevant updates, news and information about our training courses and activities.

Where permitted and appropriate, we may tailor our communications based on information we hold about you.

You can unsubscribe at any time using the unsubscribe link in our emails. Where processing is based on consent, you can withdraw your consent at any time.

Website, analytics and cookies

We use information about how our website is used to understand visitor behaviour and improve our website and services.

This may include information such as pages visited, device and browser information, IP addresses and interactions with the website.

For certain analytics and marketing activities, we use cookies and services provided by third parties. Where consent is required for a cookie, we ask for your consent before placing it.

For more information about the cookies we use, the parties involved and how you can change your preferences, please see our Cookie Statement.

Reviews

When you submit a review about a training course, we process the information you provide in order to manage and, where applicable, publish the review.

Where you can choose whether your name is displayed, we respect that choice. We may retain your contact details internally to verify the origin of a review or, where we have permission to do so, contact you about your experience.

What legal bases do we rely on?

We only process personal data where we have a valid legal basis for doing so.

Depending on the circumstances, processing may be necessary to perform a contract, comply with a legal obligation, be based on your consent or be necessary for a legitimate interest pursued by Highberg Academy, taking your privacy interests into account.

Who do we share personal data with?

We never sell your personal data.

We may share personal data with parties required to provide our services, such as organisations involved in training delivery, examinations or certification, and suppliers that support our website, communications and systems.

Where an external service provider processes personal data on our behalf, we make appropriate arrangements regarding the security, confidentiality and permitted use of that data where required.

How long do we retain personal data?

We do not retain personal data for longer than necessary for the purpose for which it was collected, unless we are legally required to retain it for a longer period.

The exact retention period may vary depending on the type of information and service involved. If you withdraw your consent or unsubscribe from marketing communications, we will no longer process your information for that purpose, except where certain information needs to be retained to record your preference or unsubscribe request.

How do we protect personal data?

We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, misuse or other unlawful processing.

Access to personal data is limited to people who need the information to perform their work.

Your privacy rights

Under the GDPR, you have several rights relating to your personal data. You can ask us what personal data we process about you, request correction of inaccurate information, request deletion or restriction of processing and, in certain circumstances, object to processing or request the transfer of your data.

Where processing is based on your consent, you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

To exercise any of these rights, please contact us at academy@highberg.com. We will respond as soon as possible and within the timeframe required under the GDPR.

If you are not satisfied with the way we handle your personal data, you also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Changes to this Privacy Statement

We may update this Privacy Statement when our services, website or applicable laws and regulations change. The most recent version will always be available on this page.

Last updated: 25 october 2026